Effective Date: July 8, 2026
At Stonebridge Print Co., every order is custom-made specifically for each customer. Because of the personalized nature of our products, our return and refund policy differs from that of a traditional retail store.
Our goal is to provide high-quality products and exceptional customer service. If there is a problem with your order, we encourage you to contact us so we can make it right whenever possible.
Custom Orders
Unless otherwise stated, all products sold by Stonebridge Print Co. are custom-made.
Because custom apparel and printed products are created specifically for each customer, they cannot be returned or exchanged simply because:
- The wrong size was ordered.
- The customer changed their mind.
- A different color or garment style is preferred.
- The customer no longer needs the order.
- Customer-supplied artwork contained errors that were approved before production.
Please review all artwork proofs, garment selections, sizes, colors, and quantities carefully before approving your order.
Orders Eligible for Correction
If Stonebridge Print Co. makes an error during production, we will work with you to correct the issue.
Examples may include:
- Incorrect garment style
- Incorrect garment color
- Incorrect print placement
- Incorrect design printed
- Production defects
- Printing errors caused during production
Depending on the situation, we may:
- Reprint the affected items.
- Replace the affected items.
- Repair the items when appropriate.
- Issue a partial or full refund at our discretion.
Damaged or Defective Orders
If your order arrives damaged or contains a manufacturing defect, please notify us within 7 days of receiving your order.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
This information helps us evaluate the issue and determine the most appropriate resolution.
Incorrect Orders
If you receive an order that does not match your approved proof or invoice, please contact us within 7 days of delivery or pickup.
We will review the order and correct any mistakes that occurred during production.
Customer Errors
Stonebridge Print Co. cannot issue refunds or replacements for mistakes resulting from information provided by the customer, including:
- Incorrect spelling submitted by the customer
- Incorrect artwork supplied by the customer
- Incorrect sizes selected
- Incorrect quantities requested
- Approval of artwork containing errors
Customers are responsible for reviewing all proofs carefully before granting final approval.
Cancellations & Refunds
Orders canceled before materials have been ordered may be eligible for a refund, less any applicable design, artwork preparation, or administrative fees.
Once garments, transfers, or other custom materials have been ordered specifically for your project, those costs become non-refundable.
Orders that have entered production cannot be canceled or refunded.
Shipping Charges
Shipping charges are generally non-refundable once an order has been shipped.
If a replacement order is required because of an error made by Stonebridge Print Co., we will cover the shipping costs associated with sending the corrected items.
Customer-Supplied Garments
When customers provide their own garments, Stonebridge Print Co. cannot guarantee how those garments will react during the printing process.
We are not responsible for:
- Manufacturer defects
- Fabric inconsistencies
- Heat-sensitive materials
- Damage resulting from hidden garment defects
While every reasonable effort will be made to produce excellent results, printing on customer-supplied garments is done at the customer’s own risk.
Refund Method
When a refund is approved, it will generally be issued using the original payment method.
Please allow several business days for financial institutions to process the refund after it has been issued.
Our Commitment
We take pride in every order that leaves our shop. If something isn’t right because of a mistake on our part, we will do our best to resolve the issue promptly, fairly, and professionally.
Customer satisfaction is important to us, and we appreciate the opportunity to earn your trust and business.
Contact Us
If you have questions regarding this Return & Refund Policy or believe there is an issue with your order, please contact Stonebridge Print Co. using the contact information provided on our website.
We are always happy to discuss your concerns and work toward a fair resolution.