Effective Date: July 8, 2026
Thank you for choosing Stonebridge Print Co. Because every order is custom-produced specifically for you, our shipping process differs from that of a traditional retail store. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Production begins only after:
- Your quote has been approved.
- Payment has been received.
- Artwork has been approved (when applicable).
Once these requirements have been met, your order will enter our production schedule.
Production times vary depending on the size and complexity of your order, current production volume, and supplier availability. Any estimated completion dates are provided as estimates only and are not guaranteed.
Shipping
Stonebridge Print Co. ships orders throughout the United States.
Orders are shipped using the carrier and shipping service that best meets the needs of your order. Carrier selection is based on package size, weight, destination, delivery timeframe, and overall reliability.
Shipping Costs
Shipping charges are calculated based on several factors, including:
- Package weight
- Package dimensions
- Delivery destination
- Shipping service selected
Applicable shipping charges will be included with your quote or order before payment is requested.
Delivery Estimates
Delivery time begins after your order has been completed and shipped.
While we strive to provide accurate delivery estimates, shipping times are not guaranteed and may be affected by circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Holidays
- High shipping volumes
- Other unforeseen events
Shipment Notifications & Tracking
When available, customers will receive shipment confirmation and tracking information once their order has been shipped.
Tracking information may take up to 24 hours to become active after receiving your shipping notification.
Local Pickup
Local pickup may be available for customers who prefer to collect their order in person.
If local pickup is selected:
- You will be notified when your order is ready.
- Pickup is by appointment unless otherwise arranged.
- Orders should be picked up within 30 days of notification unless other arrangements have been made.
Orders not picked up within a reasonable time may be considered abandoned. Stonebridge Print Co. will make reasonable attempts to contact the customer before taking further action.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Stonebridge Print Co. is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses supplied by the customer.
If an order is returned because of an incorrect address, the customer will be responsible for any additional shipping charges required to resend the package.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is lost or arrives damaged:
- Notify Stonebridge Print Co. as soon as possible.
- Keep all packaging materials if the shipment arrived damaged.
- We will gladly assist you with filing a claim or providing information needed to work with the shipping carrier.
Stonebridge Print Co. is not responsible for delays, loss, or damage caused by the shipping carrier after the package has been accepted for shipment.
Split Shipments
Some orders may be shipped in multiple packages due to product availability, package size, or production scheduling.
When applicable, tracking information will be provided for each shipment.
International Shipping
International shipping may be offered on select orders.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
Stonebridge Print Co. is not responsible for customs delays or additional fees assessed after shipment.
Questions About Your Order
If you have any questions regarding shipping, delivery, or your order status, please contact Stonebridge Print Co. through the contact information provided on our website.
We are committed to providing quality products, clear communication, and dependable service from the time you place your order until it arrives at your door.