Ask Pressley – FAQ

We print on a wide variety of high-quality apparel to fit your needs. Whether you're ordering for your business, school, church, sports team, or a special event, we can help you find the right product.

We commonly print on:

• T-shirts
• Long sleeve t-shirts
• Sweatshirts
• Hoodies
• Polo shirts
• Tank tops
• Performance apparel
• Youth and adult sizes
• Infant and toddler apparel
• Tote bags and other fabric accessories

We primarily source quality garments from trusted brands, including Gildan, Bella+Canvas, Comfort Colors, Sport-Tek, Port & Company, District, and more.

In many cases, yes. We may be able to print on customer-supplied garments, provided they are new, clean, and suitable for DTF printing. Please note that we cannot guarantee the results on customer-provided items, and we are not responsible for garments that are damaged due to manufacturing defects or fabric incompatibility during the printing process.

No! We do not have a minimum order requirement.

Whether you need one shirt or several hundred, we're happy to help bring your project to life. We work with individuals, small businesses, schools, churches, sports teams, nonprofits, and organizations of all sizes.

Is There a Price Difference for Small Orders?

Yes. Because setup and production costs are spread across fewer items, the price per shirt is generally lower on larger orders. We'll provide a customized quote based on your apparel selection, design, and quantity so you'll know exactly what to expect before production begins.

Large Orders Welcome

Need apparel for an entire team, company, or event? We can accommodate both small and large orders and offer volume pricing for qualifying quantities.

No matter the size of your order, you'll receive the same commitment to quality, attention to detail, and customer service from Stonebridge Print Co.

Our standard turnaround time is 7–10 business days after your artwork has been approved and full payment has been received.

Turnaround times may vary depending on:

• The size of your order
• Apparel availability
• Design complexity
• Current production schedule
• Seasonal demand

Need Your Order Sooner?

If you have a specific deadline, let us know when requesting your quote. We'll do our best to accommodate rush orders whenever our production schedule allows. Additional rush fees may apply.

When Does Production Begin?

Production begins only after:

• Your artwork has been approved (if applicable)
• Your apparel selections have been finalized
• Full payment has been received

Large Orders

Larger or specialty orders may require additional production time. If your project is expected to take longer than our standard turnaround, we'll let you know before production begins so you know exactly what to expect.

Our goal is to deliver your order on time while maintaining the high-quality printing and customer service Stonebridge Print Co. is known for.

Absolutely! If you don't already have artwork, we'd be happy to help bring your idea to life.

Whether you have a rough sketch, a logo, an inspiration photo, or just an idea in your head, we can work with you to create a custom design that fits your vision.

We can assist with:

• Business logos and branded apparel
• School and spirit wear designs
• Church and ministry apparel
• Sports team shirts
• Family reunion and event shirts
• Fundraiser apparel
• Custom graphic t-shirts
• Simple text and typography designs

Already Have Artwork?

Great! We accept print-ready artwork in several file formats, and we'll review your design to ensure it prints at the highest possible quality. If we notice any issues, we'll let you know and recommend the best solution before production begins.

Are Design Services Included?

Minor adjustments, such as resizing artwork or simple text edits, are often included at no additional charge. More complex custom design work or logo creation may require a design fee. We'll always discuss any applicable design charges with you before work begins—there are never any surprises.

Our goal is to make the design process as easy as possible so you receive apparel you're excited to wear.

For the best print quality, we recommend submitting high-resolution or vector artwork whenever possible.

We accept the following file types:

• AI (Adobe Illustrator)
• EPS
• SVG
• PDF (vector preferred)
• PNG (transparent background, 300 DPI recommended)
• PSD (Adobe Photoshop)
• JPG/JPEG (high resolution)

What If I Don't Have a Print-Ready File?

No problem! If your artwork isn't print-ready, we'll review it and let you know if any improvements are needed. In many cases, we can make minor adjustments to prepare your design for printing. More extensive artwork recreation or vectorization may require an additional design fee, which will always be discussed with you before any work begins.

Artwork Tips

To achieve the best results, we recommend:

• Using artwork that is at least 300 DPI at the desired print size.
• Providing a transparent background for PNG files whenever possible.
• Avoiding screenshots, low-resolution images, or graphics downloaded from social media, as these often do not print clearly.
• Outlining or converting fonts to curves before sending vector files, if possible.

Not Sure If Your File Will Work?

Send us your artwork with your quote request, and we'll review it at no charge. If improvements are needed, we'll explain your options and help you get your design ready for a professional-quality print.

Payment is due in full before production begins.

Once we've reviewed your project and finalized your quote, we'll send you an invoice. Production will begin only after:

• Your quote has been approved
• Your artwork has been approved (if applicable)
• Apparel selections and quantities have been confirmed
• Full payment has been received

This policy allows us to order your apparel and materials promptly, helping ensure your project stays on schedule.

What Payment Methods Do You Accept?

We accept secure online payments through our invoicing system. Additional payment options may be available and will be listed on your invoice.

Can I Pay a Deposit?

At this time, we require full payment upfront for all custom orders before production begins.

Why Is Payment Required Before Printing?

Because every order is custom-made specifically for you, we purchase apparel and produce your items only after payment has been received. This helps us keep our pricing competitive while ensuring every project receives the attention it deserves.

Yes! We offer both shipping and local pickup for your convenience.

Shipping

We ship orders throughout the United States using reliable carriers. Shipping costs are calculated based on your order size, weight, and destination and will be included on your quote or invoice before payment is due.

Once your order has shipped, you'll receive tracking information so you can follow its progress.

Local Pickup

Local pickup is available by appointment for customers in the Fayetteville, Tennessee area. We'll contact you when your order is complete to arrange a convenient pickup time.

Which Option Is Best?

Whether you choose shipping or local pickup, our goal is to make receiving your order as easy as possible. If you have a deadline or special delivery request, let us know when requesting your quote, and we'll do our best to accommodate your needs.

Your satisfaction is important to us. If you believe there's an issue with your order, please contact us as soon as possible so we can make it right.

If your order arrives with a printing defect, incorrect item, or production error on our part, we'll review the issue and, if confirmed, repair, replace, or reprint the affected items at no additional cost.

Please Contact Us Within 7 Days

To help us resolve issues quickly, please notify us within 7 days of receiving your order. We may ask for photos of the affected items to help evaluate the problem.

Because Every Order Is Custom Made

Since each order is produced specifically for you, we cannot accept returns or offer refunds for:

• Ordering the wrong size, color, or quantity.
• Changes of mind after production has begun.
• Minor variations in garment color or print placement that are considered normal in the custom apparel industry.
• Damage caused by improper washing, drying, ironing, or normal wear and tear.

Our Commitment

If we make a mistake, we'll make it right. We take pride in producing high-quality custom apparel and providing excellent customer service. If you ever have a concern about your order, don't hesitate to reach out—we're here to help.

Absolutely! Stonebridge Print Co. proudly provides custom apparel for organizations, businesses, and events of all sizes.

We regularly create apparel for:

• Schools – Spirit wear, club shirts, staff apparel, class shirts, graduation shirts, and our Signature Shirt Program.
• Churches – Ministry shirts, mission trip apparel, volunteer shirts, youth group apparel, and event merchandise.
• Businesses – Company uniforms, branded apparel, promotional shirts, employee appreciation gifts, and workwear.
• Sports Teams – Team shirts, fan apparel, coach shirts, tournament shirts, and spirit wear.
• Nonprofit Organizations – Fundraisers, volunteer apparel, awareness campaigns, and community events.
• Family & Community Events – Family reunions, festivals, celebrations, birthday parties, charity events, and more.

Custom Apparel Made for Your Needs

Whether you need 24 shirts or several hundred, we'll work with you to select the right apparel, create or refine your design, and produce high-quality prints that fit your budget and timeline.

Need Help Getting Started?

If you're not sure exactly what you need, we're happy to help. Simply request a quote and tell us about your project—we'll guide you through the process from design to delivery.

Getting a quote is quick and easy!

Simply complete our online Quote Request Form with a few details about your project, including:

• The type of apparel you'd like
• The quantity you need (minimum order of 24 pieces)
• Your preferred apparel color(s)
• Your design or logo (if you have one)
• Your desired completion date
• Any additional information that will help us understand your project

Once we receive your request, we'll review the details and provide a customized quote as soon as possible.

What Happens Next?

1. Submit your Quote Request Form.
2. We'll review your project and contact you if we need any additional information.
3. You'll receive a detailed quote for your approval.
4. Once your quote is approved, we'll send you an invoice.
5. After full payment is received and your artwork is approved, we'll begin production.

Need Help Before You Submit?

If you're unsure about apparel options, sizing, artwork, or anything else, don't worry! We're happy to answer your questions and help you choose the best solution for your project before you place your order.

We look forward to helping bring your ideas to life!